Return & Refund Policy

Eligibility window

30 calendar days after delivery

Eligible return requests must be initiated within 30 calendar days after confirmed delivery. Contact us before sending merchandise. Items sent without authorization may be refused or may delay review.

Unless the item arrived damaged, defective, incorrect, or incomplete, eligible merchandise should generally be unused, uninstalled, unworn, unwashed, and in its original condition with components, instructions, labels, and packaging.

Return process

Contact us

Email the order number, reason, and photos where relevant within the return window.

Wait for review

We confirm eligibility and provide the authorized return destination and instructions.

Ship as instructed

Pack securely, include requested information, and keep the receipt and tracking.

Inspection & outcome

We inspect the return and notify you whether the refund or other resolution is approved.

Usually eligible

Condition matters

Items returned within the window and in required condition, plus verified damaged, defective, incorrect, or incomplete items.

Generally not eligible

Common exclusions

Items showing use, installation, washing, modification, accidental damage, misuse, missing parts, or missing packaging; final-sale items if clearly marked; and returns outside the window, except where law requires otherwise.

Return shipping

Responsibility depends on cause

For preference-based returns, return shipping costs are generally the customer’s responsibility unless stated otherwise. For verified Webnorello™ error or qualifying defect, we will provide an appropriate resolution.

Exchanges

Handled case by case

Contact support. Availability cannot be guaranteed. In some cases, a return and a new order may be the clearest route.

Refund timing

5–10 business days after approval

Once a refund is approved, Webnorello™ normally processes it within 5–10 business days. Refunds are generally sent to the original payment method where technically available. Banks, card issuers, and payment providers may need additional time to post the credit.

Original shipping charges and return shipping costs are generally non-refundable unless required by law or the return results from our verified error, a qualifying defect, or an incorrect item.

Do not use the registered business address without authorization

The company address below identifies the store operator; it is not automatically a warehouse or return center. Support will provide the correct destination for an approved return.